Cybersecurity And Cloud Computing Investments - 1st Priority For Airline Technical Executives

Airline Insights

• Swetha
• 19 Aug 2022
• 2 minutes Read

According to the current research, airlines and airports are planning to expand their cybersecurity and cloud computing investments in 2022 compared to last year. With covid and the regulations to halt the spread putting a strain on airline and airport operations, they are searching for ways to streamline operations more efficiently. As a result, airline technical executives view investments in cyber security and cloud computing as advantageous. According to an Air Transport IT Analysis 2021 report, 61% of airlines predict IT investment in cybersecurity and cloud services to increase this year, while 55% of airports intend to increase the budget on the same. In 2021, airline spending was expected to be over $31 billion, up from $29 billion in 2020 and $21 billion in 2019, which is an upward graph and sure to remain the same for 2022. Investment in airport technology climbed to almost $5 billion last year, up from $4 billion in 2020. In the aviation industry, solutions for contactless document verification of passengers are now required. Travellers' need for convenience and safety necessitates the use of mobile applications to facilitate travel services. As a result, airlines are focusing their investments primarily on the top three technologies, notably cybersecurity, cloud services, and mobile application services for both passengers and themselves. The demand for digitization has also put a strain on other IT service expenditures, such as mobile applications for pilots and business intelligence. This will also push the requirement for the aircraft and cockpit to be digitalized for effective operation. According to the previous year's data, airports are experiencing a similar demand pattern. This year's report changes in just one way: self-service alternatives for passengers have taken the role of business intelligence. As the sector recovers, airports are prioritizing new IT services while focusing on providing integrated health and safety solutions to improve the passenger experience. They also concentrate on maximizing resources and infrastructure when air traffic increases but stays erratic. However, besides focusing on digitalization investment, chief information officers from airlines and airports have identified sustainability as a significant concern for the next few years. The need for environmentally friendly solutions is growing in tandem with the demand for global environmental safety. According to sources, this has been the norm for the past year as well. The new goal is to employ modern technology and telecommunications to assist airlines in their sustainability initiatives. According to the study, 56% of airlines have already deployed technology such as flight path management, and 32% expect to do so by 2024. The automation of the health verification process is also in the line for technology investment for airlines in response to complaints of long waits at airports as a result of new pandemic-driven measures. According to the research, more than half of airlines, or 51%, are investing in mobile application verification, while nearly half, or 45%, are spending on kiosk-enabled health checks in the next three years. Airlines take the same measures. The majority of airlines prioritize automated health verification systems at check-in, trailed by boarding and transit zones. Digitization has become increasingly important in people's lives as technology has advanced. As a result, individuals anticipate the same in their travel experience. Furthermore, airlines were chastised last year for failing to meet consumers' digital expectations, similar to how they obtain technological services in other aspects of their day-to-day lives. To assure a better travel experience for passengers, airlines, airports, and governments must expedite their embrace of digital work practices. Furthermore, digital procedures allow for the incorporation of transparency and compliance into the travel, ensuring seamless integration and consistent methods across providers. According to another assessment from July of last year, digitization might be the only solution for the travel industry to address the issues of revival. According to the most recent research, the industry's top priority is to exceed customer expectations. The pandemic has communicated clearly that our travel sector should re-focus on passenger travel to provide an automated, safe, touchless or low-contact digital experience before and throughout the journey. Recently, the necessity for biometrics has received a lot of attention, with 45% of airports planning a large programme in 2022. Similarly, airlines intend to continue investing in cutting-edge technology. The top three objectives remain consistent, with an emphasis on data governance and marketing models via business intelligence tools (78%), data sharing technology (70%), and artificial intelligence (AI) (82%).

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